FAQ

  • What are your guarantees around uptime, response time, and resolution time?

    We guarantee 99.9% uptime, with a standard response time of under 30 minutes for critical alerts. Resolution times depend on the severity and complexity of the issue, but high-priority incidents are typically resolved within a few hours.

  • Can we upgrade our plan mid-cycle?

    Yes, you can upgrade your plan at any time to accommodate increased data volume or additional services. We’ll adjust your billing accordingly, with no service disruption.

  • How flexible is the alerting process, and can it integrate with our ticketing systems?

    Our alerting process is highly customizable. It can integrate with various ticketing systems, such as Jira and ServiceNow, to ensure seamless incident management.

  • How is the pricing structured for the service?

    Pricing is based on a combination of data volume, the number of alerts, and the level of managed services required. Customized pricing can be arranged based on your specific needs.

  • Is the pricing based on data volume, number of alerts, or other factors?

    Yes, pricing primarily depends on data ingestion volume, the number of alerts processed, and the scope of management services. Custom add-ons or integrations may also impact pricing.

  • Are there any additional fees for rule customization, integration, or extra data sources?

    Rule customization and integrating additional data sources may incur extra fees, depending on the complexity and effort required. We provide a transparent breakdown before implementation.

  • Will this service impact the performance of my existing infrastructure?

    No, our service is designed to be lightweight and operates independently of your core infrastructure. We optimize data flow to ensure there is no adverse impact on your systems.

  • How scalable is the solution?

    The solution is fully scalable and can handle increasing data volumes and growing infrastructure. As your organization expands, we can easily scale services to match your needs.

  • Are there any limitations on the types of logs or systems that can be monitored?

    Our service supports a wide range of logs and systems, including cloud platforms, on-premises infrastructure, and third-party security tools. If any limitations arise, we’ll work to find suitable alternatives or solutions.

  • Would my data be in a shared company tenant?

    No, your data will be appropriately segregated, ensuring complete isolation and security from other clients' data.

  • Is it possible to get READ access to my data?

    Yes, it is possible to provide READ access to your data. We can configure this based on your specific needs and compliance requirements.

  • Would I get access to Sentinel?

    Access to Sentinel can be granted depending on your requirements. We offer flexible options, including read-only access or full visibility, based on your preferences.